FAQ

Frequently Asked Questions (FAQ)

Effective Date: 08/05/2026

Welcome to the Solevix FAQ page. Here you'll find answers to some of the most common questions about ordering, payment, shipping, and customer support.

General Questions

What is Solevix?

Solevix is an online store focused on providing customers with quality products and a simple, convenient shopping experience.

Where does Solevix ship?

We currently ship to addresses within the United States only. We do not currently offer international shipping.

What are your business hours?

Our business hours are:

Monday – Friday: 9:00 AM – 5:00 PM (EST)

Customer inquiries are usually answered within 24 business hours.

Orders

How do I place an order?

Browse our products, select the item you want, add it to your cart, and proceed to checkout. Enter your shipping and payment information, then complete your purchase.

Can I change or cancel my order after placing it?

We begin processing orders quickly, so please contact us as soon as possible if you need to make a change or request a cancellation. We cannot guarantee that changes or cancellations can be made after an order has entered the processing or shipping stage.

Will I receive an order confirmation?

Yes. After successfully placing an order, you should receive an order confirmation containing your order details.

If you do not receive one, please check your spam or junk folder before contacting customer support.

Shipping

How long does order processing take?

Orders are generally processed and prepared for shipment within 1 business day, Monday through Friday, excluding public holidays.

How long does delivery take?

Once shipped, orders typically arrive within 2–4 business days.

Including processing time, most orders arrive within approximately 3–5 business days of being placed.

Is shipping free?

Yes. We currently offer free standard shipping on orders shipped within the United States, with no minimum purchase required.

How can I track my order?

Once your order ships, you will receive a shipping confirmation email containing a tracking number.

Which shipping carriers do you use?

Orders may be shipped through USPS, UPS, or FedEx, depending on the order and delivery destination.

What if my package says delivered but I haven't received it?

If tracking shows that your package was delivered but you cannot locate it, please contact us at support@solevix.store within 7 days of the delivery date so we can investigate with the carrier.

Payments

What payment methods do you accept?

We accept several payment methods, including:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

Available payment methods may vary at checkout.

What currency are your prices displayed in?

All prices on our website are listed and charged in U.S. dollars (USD).

When will I be charged?

Your selected payment method is generally charged when your order is successfully placed.

What should I do if my payment is declined?

If your payment is declined, check that your billing information is correct, contact your bank or card issuer if necessary, or try another available payment method.

Returns & Refunds

How do I request a return or refund?

Please review our Return & Refund Policy for information about eligibility, return requirements, and refund procedures.

If you have questions about a specific order, contact us at support@solevix.store.

When will I receive my refund?

Once an eligible return or refund has been approved and processed, the refund will generally be issued to the original payment method. The time it takes for the funds to appear in your account may depend on your bank or payment provider.

Product Questions

Are product descriptions and images accurate?

We make reasonable efforts to ensure that product descriptions, images, prices, and other information are accurate and up to date. However, minor differences in product appearance or color may occur depending on your device or screen settings.

What if I receive the wrong or damaged item?

Please contact us as soon as possible at support@solevix.store with your order information and details about the issue. We will review the matter and assist you with the appropriate next steps.

Customer Support

How can I contact Solevix?

You can reach us using the information below:

Email: support@solevix.store
Phone: (856) 658-0735

Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (EST)

Business Address:
Solevix
437 D ST APT 5C
Boston, MA 02210
United States

Customer inquiries are usually answered within 24 business hours.

Still have a question?

If you cannot find the answer you're looking for, please contact our customer support team. We're happy to help with questions about your order, products, shipping, payments, or other store-related concerns.