Payment Policy

Payment Policy

Effective Date: 08/05/2026

This Payment Policy explains the accepted payment methods and related billing information for orders placed through www.solevix.store.

Accepted Payment Methods

We accept the following payment methods at checkout:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

Available payment methods may vary depending on your device, location, or checkout conditions.

Currency

All prices displayed on our website are listed and charged in United States Dollars (USD).

When You Are Charged

Your selected payment method is generally charged at the time your order is successfully placed.

Declined or Failed Payments

Occasionally, a payment may fail or be declined due to reasons such as:

  • Insufficient funds

  • Incorrect billing information

  • Incorrect card or account details

  • Bank security restrictions or fraud prevention measures

  • A temporary issue with the payment provider

  • An expired or otherwise unavailable payment method

If your payment is declined, we recommend:

  1. Double-checking that your billing information matches your card or payment account.

  2. Contacting your bank or card issuer to confirm that there are no restrictions or holds.

  3. Trying an alternative payment method.

  4. Attempting the transaction again after resolving any payment issue.

Payment Security

All payment transactions are processed through secure and encrypted connections.

Solevix does not store your full payment card details on its own servers. Payment information is handled by our third-party payment processors using industry-standard security measures and, where applicable, in accordance with PCI-DSS requirements.

Billing Issues and Unauthorized Charges

If you notice an unauthorized, duplicate, or incorrect charge associated with an order from Solevix, please contact us as soon as possible so we can investigate the issue.

Email: support@solevix.store
Phone: (856) 658-0735

We may request relevant order or transaction information to help investigate a billing issue. For your security, please do not send your full payment card number or security code by email or other unsecured communication.

Contact Us

If you have any questions about this Payment Policy or a payment-related issue, please contact us:

Store Name: Solevix

Business Address:
Solevix
437 D ST APT 5C
Boston, MA 02210
United States

Business Email: support@solevix.store

Business Phone: (856) 658-0735

Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (EST)

Customer inquiries are usually answered within 24 business hours.