Payment Policy
Effective Date: 08/05/2026
This Payment Policy explains the accepted payment methods and related billing information for orders placed through www.solevix.store.
Accepted Payment Methods
We accept the following payment methods at checkout:
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Visa
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Mastercard
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American Express
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Discover
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PayPal
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Apple Pay
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Google Pay
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Shop Pay
Available payment methods may vary depending on your device, location, or checkout conditions.
Currency
All prices displayed on our website are listed and charged in United States Dollars (USD).
When You Are Charged
Your selected payment method is generally charged at the time your order is successfully placed.
Declined or Failed Payments
Occasionally, a payment may fail or be declined due to reasons such as:
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Insufficient funds
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Incorrect billing information
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Incorrect card or account details
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Bank security restrictions or fraud prevention measures
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A temporary issue with the payment provider
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An expired or otherwise unavailable payment method
If your payment is declined, we recommend:
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Double-checking that your billing information matches your card or payment account.
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Contacting your bank or card issuer to confirm that there are no restrictions or holds.
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Trying an alternative payment method.
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Attempting the transaction again after resolving any payment issue.
Payment Security
All payment transactions are processed through secure and encrypted connections.
Solevix does not store your full payment card details on its own servers. Payment information is handled by our third-party payment processors using industry-standard security measures and, where applicable, in accordance with PCI-DSS requirements.
Billing Issues and Unauthorized Charges
If you notice an unauthorized, duplicate, or incorrect charge associated with an order from Solevix, please contact us as soon as possible so we can investigate the issue.
Email: support@solevix.store
Phone: (856) 658-0735
We may request relevant order or transaction information to help investigate a billing issue. For your security, please do not send your full payment card number or security code by email or other unsecured communication.
Contact Us
If you have any questions about this Payment Policy or a payment-related issue, please contact us:
Store Name: Solevix
Business Address:
Solevix
437 D ST APT 5C
Boston, MA 02210
United States
Business Email: support@solevix.store
Business Phone: (856) 658-0735
Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (EST)
Customer inquiries are usually answered within 24 business hours.